You are now able to view all the customer claims filed under the Newegg Marketplace Guarantee program. Any time a claim is filed on your Newegg orders, we strongly recommend you to take immediate action to address any issues with the customer. Any claims which are not addressed by sellers will be handled by Newegg within the allotted time frame and Newegg guarantees full customer satisfaction on any eligible claims.
How a claim may affect your account, if you fail to respond to a claim or if Newegg determines you were at fault, the Newegg team will issue the refund to the customer on your behalf and such refund will be debited from your seller account. Additionally, those claims will negatively affect your seller performance. Poor seller performance can lead to warnings or account suspension against your seller account. More information detailing how unsolved Newegg Marketplace Guarantee claims would affect your Seller Performance Measurement will be published soon.
If you would like to appeal a claim or have any questions or concerns, please contact our Seller Service team directly: MarketplaceSupport@newegg.com
For every claim, you will receive an email notice with details. These claims may be viewed directly from Seller Portal.
For each claim, you have two business days to work with the customer to resolve issues. We strongly encourage you to work with customers to solve any issues they have. Good communication with customers promotes positive feedback for sellers.