Newegg provides a communication channel for customers and sellers to communicate with each other through Newegg website and Newegg Seller Portal.
Enterprise sellers will have an exclusive feature Post Purchase Email, to learn more about upgrading membership and for complete instructions go here to review our Newegg Elite Seller guide.
When a customer sends you a message, the message is sent to Customer Message page in Newegg Seller Portal account and your Customer Service Email address.
Note: all email addresses, URLs, attached images and inappropriate language will be filtered from messages by Newegg system.
To send or reply messages, you may use Newegg Seller Portal or your preferred email client email application, i.e. Microsoft Outlook.
Any email addresses, URLs, or attached images will be removed from the content of message by Newegg system. If you need to provide additional information to customer such as supporting page or return shipping labels, please contact our Newegg Seller Service team at MarketplaceSupport@newegg.com, our team will forward this information to customers.
Personalized Post Purchase Email will be available exclusively to Enterprise sellers and allows you, as the seller, to target your customers, driving brand engagement and return business. Features include audience segmentation, curated email templates, and scheduled email sends. This is a great opportunity to further engage these customers to upsell and cross-sell using our post-purchase email strategy.
There are 4 pre-designed templates available for you to create your email messages. Available templates including Early Access Offer (Autopopulate Top 4 Items), Existing Promo Code (Custom Item), Existing Promo Code Store Wide, and Popular Products (Custom Multi Item).
Final step, define campaign details.