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manage_order [2019/05/28 16:02]
jn34 [Submit a Return Request for Refund or Replacement]
manage_order [2019/06/13 08:12] (current)
jn34
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 +====== Manage Order ======
 +
 +Under Manage Order, Newegg Marketplace sellers will be able to process orders and returns. \\
 +
 +Newegg strongly recommend sellers to process orders within 3 business days. Orders will void automatically after 4 business days, excluding weekends and holidays. If an order was released to seller on Friday at 2:00am, then order auto void deadline will be the following Thursday at 2:00am. Contact our Newegg Seller Services team at [[MarketplaceSupport@newegg.com]] if you have any questions or concerns about orders.
 +
 +Newegg allows orders to be fulfilled partially in the event where you are unable to ship all items at once. The entire order has to be fulfilled in 4 business day or the unshipped item(s) will be removed from the order. The order will be invoiced with shipped item.
 +
 +Newegg allows shipping order(s) in multiple packages, please review the following package options when submitting shipment.  Each package will have its own carrier and unique tracking information.  Order XYZ  containing two items, Item_A (5 qty) and Item_B (1 qty), example of different scenarios when submitting a shipment to Newegg:
 +  * **Scenario 1 single package:** Package 1, containing Item_A (5 qty) and Item_B (1 qty) with tracking#1.
 +  * **Scenario 2 single package:** Package 1, containing Item_A (5 qty) with tracking#1.
 +    * This is will be considered a partially shipped order.
 +    * Item_B should be shipped, Package 2, before the auto-void date of order, else if not shipped, Newegg will remove Item_B from order and invoice order with just Item_A.
 +  * **Scenario 3 multiple packages:** Package 1, containing Item_A (5 qty) with tracking#​1.  Package 2, containing Item_B (1 qty) with tracking#2.
 +  * **Scenario 4 multiple packages:** Package 1, containing Item_A (2 qty) with tracking#​1.  Package 2,  containing Item_A (3 qty) with tracking#2. Package 3, containing Item_B (1 qty) with tracking#3.
 +  * **Newegg will not accept partial shipment of item qty ordered:** Package 1, containing Item_A (2 qty).
 +    * Newegg will error submitted shipment and notice total qty ordered of Item_A does not match qty shipped.
 +
 +**How-To:**
 +
 +  * **Order List:**
 +    * [[#View Orders for Newegg Seller Account]]
 +    * [[#Process Unshipped Orders]]
 +    * [[#Process Partially Shipped Orders]]
 +    * [[#​Processing Orders with Newegg International Shipping Program]]
 +    * [[#Print Order Packing List or Commercial Invoice]]
 +    * [[#Voiding Order]]
 +    * [[#Cancel Items from Order]]
 +    * [[#Submit a Return Request for Refund or Replacement]]
 +    * [[#Issue Courtesy Refund]]
 +    * [[#View Order Processing History]]
 +  * **Batch Ship Order:**
 +    * [[#Batch Download All Unshipped Orders]]
 +    * [[#Upload Shipping Confirmation File for Multiple Orders]]
 +  * **Create Multi-Channel Order (SBN Management Only):**
 +    * [[#Create Multi-Channel Order]]
 +  * **Return List:**
 +    * [[#View All Issued Returns or Replacements]]
 +    * [[#Process Refund or Replacement to Customer]]
 +  * **Ship to Brazil Requirements:​**
 +    * [[#​Obtaining Additional Order Information Report]]
 +    * [[#Ship to Brazil Requirements]]
 +    * [[#View from Newegg Seller Portal]]
 +    * [[#Download from Newegg Seller Portal]]
 +    * [[#Download through FTP]]
 +    * [[#API]]
 +  * **Manage Pre-orders:​**
 +    * [[#The Introduction of Newegg Pre-order]]
 +    * [[#Adding Pre-order Items to Item List]]
 +    * [[#Setup Pre-order Campaigns]]
 +    * [[#View Pre-order Activated Items in Item List]]
 +    * [[#View Existing Pre-orders]]
 +    * [[#​Converted Pre-order to Regular Sales Orders]]
 +    * [[#Complete Pre-order Campaign]]
 +
 +\\
 +==== View Orders for Newegg Seller Account ====
 +
 +The **Order List** function in Newegg Seller Portal will provide a list of all or specific orders. ​ The list will include details about order, such as //Status//, //Auto Void Date//, and //Order Amount//.
 +
 +**Status:**
 +
 +  * **Unshipped:​** Order verification is completed and ready for you to either fulfill or void it. NOTE: Void orders will result receiving negative feedback from customers and affect your seller performance.  ​
 +  * **Shipped:​** Order is fulfilled and shipping confirmation has been received by Newegg. ​
 +  * **Invoiced:​** Order process is completed and customer is charged. ​
 +  * **Void:** Order is cancelled. There are possible reasons for an order to be void.
 +      * An order gets void if the order verification is failed. Newegg will not notify seller in this case. There is no further action is necessary.
 +      * Your not able to fulfill an order for certain reasons. NOTE: Void orders will result receiving negative feedback from customers and affect your seller performance. ​
 +  * **Partially Shipped:** When an order has more than one item and some items have been shipped. Once you upload the shipping confirmation for shipped items, the status will change to Partially Shipped. ​
 +    * Please make sure the remaining items will be shipped within the 4-day requirement. ​ If you do not process the unshipped item(s) within 4-days, Newegg system will be remove it from the order and the order will be invoiced with the shipped item(s). ​
 +  * **Bad Shipping Address:** An order being fulfilled by SBN (Shipped By Newegg) service failed to be processed due to a non-deliverable shipping address. The order will be cancelled and customer will be notified. ​
 +
 +**How-To:**
 +
 +  - **Newegg Seller Portal > Manage Order > Order List**
 +  - You may input keywords or leave blank, i.e. Newegg Order Number. Click **SEARCH** view list.
 +{{popup> :​vieworder.jpg?​nolink |}}
 +  ​
 +[[#Manage Order|To Top]]
 +
 +\\
 +
 +
 +==== Process Unshipped Orders ====
 +
 +Order verification is completed and ready for you to either fulfill or void it. Void orders will result receiving negative feedback from customers and affect your seller performance.  ​
 +
 +**NOTE:** The entire order has to be shipped in 4 business days.  Else, Newegg system will automatically void the order according to auto void data/​time. ​
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List**
 +  - Leave blank or input keyword, i.e. Newegg Order Number. Click **SEARCH** to view orders.  ​
 +  - Select //​Unshipped//​ order to process. ​ Click links under //Action// or //Order Number// field to get to the **Order Detail** page to process order.{{popup>​ :​processunshippedorder01.jpg?​nolink |}}
 +  - Click **GENERATE PACKAGE** {{popup> :​processunshippedorder02.jpg?​nolink |}}
 +  - Go to **Package Shipping Info > Unshipped Package List** \\ \\ 
 +    * **Regular Shipping Process:**
 +      * For best shopping experience, Newegg provides the tracking information for customers to find out where their orders are and when they will receive them. Therefore, package trackable ratio is one of the critical performance metrics we use to evaluate seller’s service level performance. It is important to always ship orders by the carriers from Newegg registered shipping carrier list. If you believe any shipping carriers can meet Newegg’s shipping requirements but not currently on shipping carrier list, we encourage you to add them. To register dedicated ship carrier, the following information is required:
 +        * Carrier official name
 +        * Carrier official website URL
 +        * Email request to [[datafeeds@newegg.com?​subject=Shipping Carrier Request|datafeeds@newegg.com]]
 +      * Input shipping information (i.e. //Ship Carrier//, //Ship Services//, //Tracking #//). Please note shipping information can be skipped if //Newegg Shipping Services// will be used.
 +        * **Ship Carrier** Select the shipping carrier of shipped package. You can either select the available ship carrier from the drop-down menu. Or you can enter the name of your ship carrier then Newegg system will try to match our existing carrier records, including mapped name variations. If you have an unrecognized shipping carrier, Newegg system will pop-up a warning message. You may proceed to click **OK** button to complete your process with the unrecognized shipping carrier name.  {{popup> :​ship_carrier.png ?nolink |}}
 +        * **Ship Services** Enter shipping method of package as seen in General Info of order (e.g. 5-7 Day Select)
 +        * **Tracking #** Enter the carrier tracking number of package.
 +      * Click **SAVE ALL PACKAGES** if you would like to save current inputted shipping information but NOT confirming to ship yet.  ​
 +      * Click **SHIP ALL PACKAGES** if you are ready to process. ​ The customer will receive email of notification of tracking number. ​ In addition, the __status of order__ will change from **Unshipped** to **Shipped** then **Invoiced**.
 +        * Print all necessary information and include in package. ​ Please remember to drop the package off to the shipping carrier or wait for them to come pick it up from you! \\ \\ 
 +    * **Newegg Shipping Services:**
 +      * Click **USE NEWEGG SHIPPING LABLELS** for Newegg to process your order via //Newegg Shipping Services//​. ​ To learn about this service, click __**[[https://​promotions.newegg.com/​marketplace/​sellers/​resourceLibrary/​Newegg%20Shipping%20Label%20Service%20User%20Guide.pdf|here]]**__. (Currently not available on Newegg.ca platform){{popup>​ :​processunshippedorder04.jpg?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +
 +
 +
 +==== Process Partially Shipped Orders ====
 +
 +Partially Shipped order occurs when an order has more than one item and some items have been shipped. Once you upload the shipping confirmation for shipped items, the status will change to Partially Shipped. ​
 +
 +**NOTE:** The entire order has to be shipped in 4 business day or the unshipped item(s) will be removed from the order. The order will be invoiced with shipped item. 
 +  ​
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List**
 +  - Leave blank or input keyword, i.e. Newegg Order Number. Click **SEARCH** to view orders.  ​
 +  - Select //Partially Shipped// order to process. ​ Click links under //Action// or //Order Number// field to get to the **Order Detail** page to process order.{{popup>​ :​processpartiallyshippedorders01.jpg?​nolink |}}
 +  - Click **GENERATE PACKAGE** to process unshipped item(s).{{popup>​ :​processpartiallyshippedorders02.jpg?​nolink |}}
 +  - Go to **Package Shipping Info > Unshipped Package List**
 +    * **Regular Shipping Process:**
 +      * For best shopping experience, Newegg provides the tracking information for customers to find out where their orders are and when they will receive them. Therefore, package trackable ratio is one of the critical performance metrics we use to evaluate seller’s service level performance. It is important to always ship orders by the carriers from Newegg registered shipping carrier list. If you believe any shipping carriers can meet Newegg’s shipping requirements but not currently on shipping carrier list, we encourage you to add them. To register dedicated ship carrier, the following information is required:
 +        * Carrier official name
 +        * Carrier official website URL
 +        * Email request to Email request to [[datafeeds@newegg.com?​subject=Shipping Carrier Request|datafeeds@newegg.com]]
 +      * Input shipping information (i.e. //Ship Carrier//, //Ship Services//, //Tracking #//). Please note shipping information can be skipped if //Newegg Shipping Services// will be used.
 +        * **Ship Carrier** Select the shipping carrier of shipped package. You can either select the available ship carrier from the drop-down menu. Or you can enter the name of your ship carrier then Newegg system will try to match our existing carrier records, including mapped name variations. If you have an unrecognized shipping carrier, Newegg system will pop-up a warning message. You may proceed to click **OK** button to complete your process with the unrecognized shipping carrier name.  {{popup> :​ship_carrier.png ?nolink |}}
 +        * **Ship Services** Enter shipping method of package as seen in General Info of order (e.g. 5-7 Day Select)
 +        * **Tracking #** Enter the carrier tracking number of package.
 +      * Click **SAVE ALL PACKAGES** if you would like to save current inputted shipping information but NOT confirming to ship yet.  ​
 +      * Click **SHIP ALL PACKAGES** if you are ready to process. ​ The customer will receive email of notification of tracking number. ​ In addition, the __status of order__ will change from **Unshipped** to **Shipped** then **Invoiced**.
 +        * Print all necessary information and include in package. ​ Please remember to drop the package off to the shipping carrier or wait for them to come pick it up from you! \\ \\ 
 +    * **Newegg Shipping Services:**
 +      * Click **USE NEWEGG SHIPPING LABLELS** for Newegg to process your order via //Newegg Shipping Services//​. ​ To learn about this service, click __**[[https://​promotions.newegg.com/​marketplace/​sellers/​resourceLibrary/​Newegg%20Shipping%20Label%20Service%20User%20Guide.pdf|here]]**__. (Currently not available on Newegg.ca platform){{popup>​ :​processpartiallyshippedorders03.jpg?​nolink |}}
 +
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +
 +
 +==== Processing Orders with Newegg International Shipping Program ====
 +
 +Processing a **NISP (Newegg International Shipping Program)** order is easy. You ship it to the assigned Newegg warehouse facility using your regular shipping method. Once your package is received by Newegg team, the international shipping processing including customs forms, international shipping, and import fees will all be carefully handled. Additionally,​ the international tracking information will be available for your orders. Your global customers will be able to track the order status from Newegg.com. ​
 +
 +**How-To:**
 +  - **Seller Portal > Manage Order > Order List**
 +  - Under the drop-down menu of country list, select the country(s) you would like to process or click **Select All** to include all available countries then click **OK** to include the international orders.{{popup>​ :​mo_nisp1.png?​nolink |}}
 +  - Search for NISP unshipped orders:
 +      * [Optional] Click **ADVANCED SEARCH**, filter **Order Status: Unshipped** and **NISP Order: Yes**.
 +      * Click **SEARCH** to query. ​
 +      * All NISP orders will be displayed as "​United States > (Customer Country)"​ in **Ship To Country** Column. ​
 +      * Once the order(s) is located, click on **Order Number** to go to the **Order Detail** section. {{popup> :​mo_nisp2.png?​nolink |}}
 +  - On the order detail page, additional shipping Information is available for NISP orders: ​
 +      * **Shipping Information:​** A domestic address to Newegg warehouse facility is listed. A special Reference Number is included under Company Name to allow Newegg warehouse to reprocess the package for delivery to the final destination. ​
 +      * **Original Shipping Information:​** Display the original shipping information of the international order. ​
 +      * **Important!** To make sure Newegg team can handle your NISP packages without delay, please include the speical Reference Number on the outside of the package or shipping label. ​ Without the special Reference Number, it will be very difficult for Newegg team to figure out which package it is, and where to send it. The special Reference Number is attached to the order information under **Company Name** with the format as: **NISP08 SO {SO number}** where **{SO number}** is the order number. {{popup> :​mo_nisp3.png?​nolink |}}
 +  - Under the Package Shipping Info, two sections are available: ​
 +      * **Seller Shipping Information:​** available for you to enter the tracking details shipping to Newegg’s warehouse facility. You can save the shipping cost and optimize the order process using Newegg Shipping Label service. When you create a Newegg Shipping label, tracking information is automatically uploaded to Seller Portal. Click [[https://​promotions.newegg.com/​marketplace/​sellers/​resourceLibrary/​Newegg%20Shipping%20Label%20Service.pdf|here]] for more details of Newegg Shipping Label service. ​
 +      * **NISP Shipping Information:​** Once you processed a Newegg shipping label or upload your own tracking number, Newegg will generate a global tracking number for you and your international customer. This global tracking number allows you and customer to track the package from the time you ship it to the time it is delivered. ​
 +
 +Batch ship order using data feed or API service is available. All NISP orders will be available as regular orders. All existing order related data feed template or API calls will stay the same. Order information will include the following NISP order information only: **customer name, NISP order reference number*, Newegg warehouse address, shipping method and contact phone number**. The customer original shipping address will NOT be included. ​
 +
 +*NISP order reference number will be specified under **Ship To Company**.
 +
 +**NOTE:** For complete instructions. Click [[https://​promotions.newegg.com/​Marketplace/​Sellers/​resourceLibrary/​Newegg_Intl_Ship_Program_Guide.pdf|here]] for Newegg International Shipping Program guide.
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Print Order Packing List or Commercial Invoice ====
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List**
 +  - Click **ADVANCED SEARCH** and select filters to narrow search, click **SEARCH** to view orders.  ​
 +  - Check top box to select all or select boxes of each orders to include in file. 
 +  - Select //Print Order Packing List// or //Print Commercial Invoice//​. ​ Click **GO** to generate files in PDF format. ​
 + ​{{popup>​ :​batchprintpackagelistorinvoices.jpg?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Voiding Order ====
 +
 +Newegg expects sellers to process orders correctly in order to maintain good customer shopping experience and your overall performance. ​ However, if you need to void order(s), you can use the Manage Orders function to void any unshipped order. ​ After you void an order, Newegg will send an order cancellation via email to the buyer.
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List**
 +  - Leave blank or input keyword, i.e. Newegg Order Number. Click **SEARCH** to view order(s).  ​
 +  - Select the order you would like to void. Click links under **Action** or **Order Number** field to get to the //Order Detail// page to continue.{{popup>​ :​voidorder01.jpg?​nolink |}}
 +  - Select **Void Reason** //Customer Requested to Cancel//, //Out of Stock//, //Price Error// or //Unable to Full Fill the Order//​. ​ Enter memo for your reference if needed. ​ Click **VOID ORDER** to process request. ​ When Newegg system has processed request, the status will change from //​Unshipped//​ to //Void//. \\ \\ **Note**: when order has been successfully voided it cannot be re-stored back to //​Unshipped//​. {{popup> :​voidorder02.jpg?​nolink |}}
 + 
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Cancel Items from Order ====
 +
 +As long as the item has not been shipped, you can choose to remove the item from the order if it cannot be fulfilled on your end. Once it is confirmed that the item is to be removed from the order, the customer will be sent an email notification that an item has been canceled. If all the item(s) are removed from the order, then the order is voided.
 +
 +**Note**: Only item can be removed not quantity of item.  ​
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List**
 +  - Leave blank or input keyword, i.e. Newegg Order Number. ​ Click **SEARCH** to view orders.  ​
 +  - Select the order you would like to edit. Click links under **Action** or **Order Number** field to get to the //Order Detail// page to continue.{{popup>​ :​cancelitemsfromorder01.jpg?​nolink |}}
 +  - Select item(s) to be removed, selected item are indicated with a check mark.  Select **Void Reason** //Customer Requested to Cancel//, //Out of Stock//, //Price Error// or //Unable to Full Fill the Order//​. ​ Enter memo for your reference if needed. ​ Click **REMOVE ITEM(S)** to process request. ​ When Newegg system has process request, the status in order will change from //​Unshipped//​ to //​Canceled//​. ​ {{popup> :​cancelitemsfromorder02.jpg?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Submit a Return Request for Refund or Replacement ====
 +
 +Before authorizing refunds or returns, you are required to submit a return request. There are 4 different processes available:
 +  * Create a return request for invoiced orders.
 +  * Updating the status of return requests.
 +  * Issue refund or replacement for authorized return requests.
 +  * Issue courtesy refund.
 + 
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List** ​
 +  - Leave blank or input keyword, i.e. Newegg Order Number. Click **SEARCH** to view orders.  ​
 +  - Select invoiced order under **Action** field select **Create Return Request** to directly go to **Issue Return Request** page.  \\ **Note**: Selecting Issue Return Refund will go to Issue Return Request page directly with the following checked **Proceed with Issue Return Refund** Newegg system will release funds to customer. ​  Do not select this if you need the merchandise back from customer first.{{popup>​ :​submitareturnrequest01.jpg?​nolink |}}
 +  - //Issue Return Request// page 
 +    * Select //​Refund// ​ or //​Replacement//​ **Return Type**.
 +    * Checked **Send Return Instructions** this will send emailed instruction to the customer of how to return item(s) back to you based on //Return Policy and Info// under **Manage Account > Shipping Settings**. ​ \\ **Note**: If you do not require the merchandise back from customer uncheck **Send Return Instructions** and check **Proceed with Issue Return Refund** (only applicable for //Refund// **Return Type**).
 +    * Select **Refund Reason**.
 +    * Enter quantity of item(s) that will be refunded or replaced. ​ For //Refund// **Return Type** only, enter the amounts that will be refunded to customer.
 +    * Click **SUBMIT RETURN REQUEST**, Newegg system will generate a return. ​ \\ **Note**: if **Proceed with Issue Return Refund** was checked, clicking **SUMBIT RETURN REQUEST** the funds will be released to customer and Newegg system will process, be sure not to select this if you want merchandise back first.{{popup>​ :​submitareturnrequest02.jpg?​nolink |}}
 +  - Click __**[[#​Process refund or replacement to customer|here]]**__ to proceed to last step to complete refund or replacement request. \\ \\ **Important!** For the refund requests of Newegg global orders shipped by **[[https://​www.newegg.com/​sellers/​index.php/​logistic-services/#​Shipping_Program|NISP (Newegg International Shipping Program)]]**,​ Newegg will issue the full refund of the shipping charge, domestic shipping to Newegg fulfillment center (if any)+ international shipping, to customer when the following reasons was selected: ​
 +      * Carrier damage
 +      * Carrier Return
 +      * Claim damage
 +      * Concealed damage
 +      * Defective
 +      * Not match what we show
 +      * Product dissatisfaction
 +      * Sent wrong item
 +      * Unauthorized purchase
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Process Refund or Replacement to Customer ====
 +
 +If you have received the merchandise back from customer from issued return request. ​ Or, you do not require the merchandise back from customer. ​ To finalize the refund or replacement you need to issue. ​ Under **Manage Order > Return List** all returns will be listed of all processed or open returns.  ​
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Return List**
 +  - Input the return number or leave blank, i.e. Newegg Return Number. ​ Click **SEARCH** to view return(s).
 +  - Select //Return Number// to issue refund or replacement for //Open// status returns.
 +    * Issue the refund or replacement under the Action field, select **Issue Refund** or **Issue Replacement**,​ depending on return type selection, will issue request.{{popup>​ :​processrefundorreplacement01.jpg?​nolink |}}
 +    * Or, clicking return number, it will go to the **Return Detail** page.  Review/edit return if needed. ​ Click **Issue Refund** or **Issue Replacement** depending on return type selection. {{popup> :​processrefundorreplacement02.jpg?​nolink |}}
 +
 +
 + 
 +[[#Manage Order|To Top]]
 +
 +\\
 +
 +==== Issue Courtesy Refund ====
 +
 +This type of refund, courtesy refunds typically you do not need items to be returned or if you want to issue a partial refund back to the customer use this function. ​ Please note that issuing a courtesy refund means you __will not receive commission refund__ as a seller and __applicable tax charged to the customer will not be refunded__ on top of the courtesy refund. ​ If you want to be refunded for the commission and want customer to have their tax refunded, please use **Issue Return Refund** instead of **Issue Courtesy Refund**.
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List** ​
 +  - Leave blank or input keyword, click **SEARCH** to view invoiced orders.  ​
 +  - Under **Action** field select **Issue Courtesy Refund**.{{popup>​ :​issuecourtesyrefund01.jpg?​nolink |}}
 +  - //Issue Courtesy Refund// page
 +    * Select **Refund Reason**
 +    * Enter courtesy refund
 +    * Click **REFUND SUBMIT** to process request{{popup>​ :​issuecourtesyrefund02.jpg?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +
 +==== View Order Processing History ====
 +
 +The Order Processing History offers the processing logs for each individual order. ​
 + 
 +**How-To:**
 +  - **Seller Portal > Manage Order > Order List**
 +  - Click **SEARCH** to list the orders OR refer to [[#View Orders for Newegg Seller Account]] for listing orders. ​ When listed, click the linked order number to view details.
 +  - At **Order Detail** page scroll down to bottom of page for **Order Processing History** section.
 +    * **Time:** The date and time that the request was processed. ​
 +    * **Event:** Specify the process from current user. 
 +    * **User:** The user/ or method requesting the current process. ​
 +    * **Channel:​** The source of the approach which user made the request.
 +    * **Memo:** Additional notes, if any{{popup>​ :​mo_orderhistory.png?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Batch Download All Unshipped Orders ====
 +
 +Newegg system will only download unshipped orders to an order list data feed template. ​
 + 
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List > Batch Ship Order**
 +  - Download unshipped order list.
 +    * **Download File Template** tab
 +    * Select format of data feed.  For new seller’s using data feed templates we recommend to use //Microsoft Excel Format//, it will contain details for each field (e.g. definition, example, required) under the //​Instructions//​ tab.
 +    * By default the checkbox is checked //Download template with your unshipped order populated in the file//, do not uncheck.
 +    * Click **DOWNLOAD FILE TEMPLATE** to request unshipped order listing report. ​ The report creation time may vary due to amount of orders. ​ Please allow up to 20 minutes for system to generate the report. ​
 +    * Report status is available by clicking **REFRESH LIST**. ​ There is no email notification when order listing report is ready. ​ Please manually check status accordingly.
 +    * When status has changed from //Initial// to //​Completed//​ under **Download Link** a link will be available. ​ Click **Download** and save file to local drive. {{popup> :​batchdownloadallunshippedorders02.jpg?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Upload Shipping Confirmation File for Multiple Orders ====
 +
 +
 +The unshipped orders report, ship confirmation is required to complete the order process. ​ Use report to upload confirmation information for multiple orders.
 +
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Order List > Batch Ship Order**
 +  - If you do not have order list file of unshipped orders, download first, click __**[[#​Batch Download All Unshipped Orders|here]]**__ for details. ​ Open unshipped order report. ​
 +    * The required fields indicated in RED (only available in //Microsoft Excel Format// file), input shipping information. ​ If required fields have not been entered it will result in upload to fail.
 +    * When inputting //Quantity Shipped//, it should equal to //Quantity Ordered// by customer. ​ Inputting incorrect quantity will result in upload to fail.{{popup>​ :​batchuploadallunshippedorders01.jpg?​nolink |}}
 +  - Uploading shipping confirmation.
 +    * Click **Upload File** tab.
 +    * Click **Select files...** to browse the file where you saved from your local drive. Select the file then click **Open**.
 +    * Click **UPLOAD FILES** to upload selected file to Newegg Seller Portal. {{popup> :​batchuploadallunshippedorders03.jpg?​nolink |}}
 +  - Check if upload was successful and download processing result report. ​ Report status is available by clicking **REFRESH LIST**. ​ There is no email notification when processing is completed. ​ Please manually check status accordingly.{{popup>​ :​batchuploadallunshippedorders04.jpg?​nolink |}}
 +  - **Important!** For NISP orders, it will be available as regular orders. All existing order related data feed template will stay the same. Order information will include the following NISP order information only: **customer name, NISP order reference number*, Newegg warehouse address, shipping method** and **contact phone number**. The customer original shipping address will NOT be included. ​ \\ \\ *NISP order reference number will be specified under **Ship To Company**.
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Create Multi-Channel Order ====
 +
 +Multi-Channel Order fulfillment function is only available for sellers using SBN (Shipped by Newegg) service. When customers place orders from your additional sales channels, you can submit Multi-Channel Order requests for SBN to fulfill these orders. ​
 +
 +For more details about SBN (Shipped by Newegg) click __**[[https://​promotions.newegg.com/​marketplace/​sellers/​resourceLibrary/​Shipped%20by%20Newegg.pdf|here]]**__ and go to //How It Works > Order fulfillment//​ and under //​Multi-Channel order fulfillment//​.
 +
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Create Multi-Channel order (SBN Management only)**
 +  - Fill out required fields
 +  - Click **ADD ITEM(S)**, once added it will be displayed under //Shipping Content//.
 +  - Click **CONFIRM AND CREATE ORDER** to process.
 +  - You may also batch create //​Multi-Channel Orders// by downloading data feed template, fill out necessary/​required information per instructions and uploading it back to Newegg system to process. {{popup> :​createmultichannelorder.jpg?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== View All Issued Returns or Replacements ====
 +
 +**How-To:**
 +
 +  - **Seller Portal > Manage Order > Return List**
 +  - Leave blank or input keyword, click **SEARCH** to view returns.{{popup>​ :​viewrma01.jpg?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +
 +
 +
 +==== Obtaining Additional Order Information Report ====
 +This report includes a set of information that sellers with the following options will be benefited: ​
 +  * **Ship to Brazil.** The customer ID type and ID number, i.e. Passport and passport number, information are available for your shipping carrier to meet the shipment requirement of Brazil.
 +  * **Using NISP, Newegg International Shipping Program, to process global orders.** This file will include the original information with international orders are available for additional reference.
 +  * **Allow seller to retrieve the shipping information in their native language entered by customers for orders shipped to China. ** This file will include the shipping information in the original language with international orders are available for additional reference.
 +
 +**Parameters**
 +^Usage ^Available Field ^Definition ^ Example ^
 +|Identifier |Order Number |The order number of current order |123564888999 |
 +|Additional order requirement |ID Type |A personal identity document that provided by customer. This document may be used for customs clearance for certain countries. ​ Currently available values: CPF, CNPJ, Passport. It is required for orders from Brazil. [Optional] China | Passport |
 +|:::| ID Number | The value of the ID associated with the document identified under "ID Type" | Z123456789 |
 +|Designed to provide the original information with international orders using NISP.|NISP Original First Name|The First Name of the original recipient|John|
 +|:::|NISP Original Last Name|The Last Name of the original recipient|Doe|
 +|:::|NISP Original Company Name|The company name of the original recipient|John Office|
 +|:::|NISP Original Address Line 1|The address line 1 of the original recipient|1 London Bridge Street|
 +|:::|NISP Original Address Line 2|The address line 2 of the original recipient|Unit 201|
 +|:::|NISP Original City|The City of the original recipient|London|
 +|:::|NISP Original State|The State of the original recipient|Norwich|
 +|:::|NISP Original ZipCode|The Zipcode of the original recipient|SE1 9GF|
 +|:::|NISP Original Country|The destination country of the original recipient|United Kingdom|
 +|:::|NISP Original Phone Number|The contact phone number of the original recipient|7873323322|
 +|Designed to provide the original information inputted by international customers.|Original Input First Name|The First Name of the recipient, in the original format inputted by customer|泽东|
 +|:::​|Original Input Last Name|The Last Name of the recipient, in the original format inputted by customer|林|
 +|:::​|Original Input Company Name|The company name of the recipient, in the original format inputted by customer|中国银行|
 +|:::​|Original Input Address Line 1|The address line 1 of the recipient, in the original format inputted by customer|昌平区 拨子新村29号楼3单元|
 +|:::​|Original Input Address Line 2|The address line 2 of the recipient, in the original format inputted by customer|999室|
 +|:::​|Original Input City|The City of the recipient, in the original format inputted by customer|北京市|
 +|:::​|Original Input State|The State of the recipient, in the original format inputted by customer|北京|
 +|:::​|Original Input ZipCode|The Zipcode of the recipient, in the original format inputted by customer|12345|
 +|:::​|Original Input Country|The destination country of the recipient, in the original format inputted by customer|United States|
 +|:::​|Original Input Phone Number|The contact phone number of the recipient, in the original format inputted by customer|6262711420|
 +|Reference|Add Info 1|Additional information may include further information related to Newegg Global orders or data that may provide additional information that are beneficial to your operation in Newegg Marketplace. It is optional and currently no data is available. We will notify sellers once they are available. |N/A|
 +|:::|Add Info 2|Additional information may include further information related to Newegg Global orders or data that may provide additional information that are beneficial to your operation in Newegg Marketplace. It is optional and currently no data is available. We will notify sellers once they are available. |N/A|
 +|:::|Add Info 3|Additional information may include further information related to Newegg Global orders or data that may provide additional information that are beneficial to your operation in Newegg Marketplace. It is optional and currently no data is available. We will notify sellers once they are available. |N/A|
 +|To provide the duties and taxes information for the orders placed by customers from China.|Tax Duty Type China|Identify the tax and duty rules to be applied for items shipping to China. Available options: \\ • DDU: Deliver Duties Unpaid. No duty or tax will be added to orders. Customers are responsible for additional duties and taxes during the customs clearance. \\ • DDP: Deliver Duties Paid. Duties and taxes will be collected while customers placing orders. Sellers are responsible to pay all duties and taxes directly. Collected amount will be remit to sellers along with regular payment transactions. \\ • ATI: All tax included. All duties and taxes are included in item’s selling price. No duty or tax will be added to orders. Seller are responsible to pay all duties and taxes directly. \\ • Default: Apply the account level settings, DDU, DDP, or ATI, you specified.|DDU|
 +|:::|Import Type China|Identify the order import type for calculating the correct tax amount for items shipping to China. Available options: \\ • EE: Taxes will be calculated as personal shipments. Recipient’s photo ID number and the copy of ID will be provided for processing orders. \\ • EEP: Taxes will be calculated as business to customer direct shipments, known as Cross-Border e-Commerce. Payment holder’s photo ID number will be provided for processing orders. \\ • Default: Apply the account level settings, EE or EEP, you specified.|EE|
 +|According to local government, \\ i.e. China, imports regulations,​ the \\ customer’s ID copy is required for shipment customs clearance. These elements will provide the direct link for downloading the images of ID card.|ID Copy Front|The direct link for downloading the images of ID copy, front side| |
 +|:::|ID Copy Back|The direct link for downloading the images of ID copy, back side| |
 +
 +
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Ship to Brazil Requirements ====
 +
 +Based on the customs requirements and shipping specifications of Brazil, additional customer information,​ personal identification,​ may be required by your shipping carrier to ensure on-time delivery of shipments to Brazil. This [[#​Obtaining Additional Order Information Report|Additional Customer Information]] can be obtained from the following: ​
 +  * [[#View from Newegg Seller Portal]]
 +  * [[#Download from Newegg Seller Portal]]
 +  * [[#Download through FTP]]
 +  * [[#API]]
 +
 +**NOTE:** If you are using the Shipped by Newegg (SBN) or Newegg International Shipping Program (NISP) to ship global orders, Newegg will process shipment with additional requirement. You can ignore the following process. Click the following services to learn more about the benefits of [[https://​www.newegg.com/​sellers/​index.php/​shipped-by-newegg/​|SBN service]] and [[https://​www.newegg.com/​sellers/​index.php/​logistic-services/#​Shipping_Program|NISP]]. ​
 +
 +==== View from Newegg Seller Portal ====
 +
 +**How-To:**
 +  - **Newegg Seller Portal > Manage Order > Order List**
 +  - Search related orders by using particular order number or using the country drop-down menu to narrow down your search. Click **SEARCH** to view the result of order list.{{popup>​ :​mo_order_bra1.png?​nolink |}}
 +  - Select the targeted order either by clicking the link under Action or the order number to view details.
 +  - When in the //Order Detail// page, the additional customer information such as //​Recipient'​s ID// will be available under the section of **Shipping Information**.{{popup>​ :​mo_order_bra2.png?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Download from Newegg Seller Portal ====
 +
 +**How-To:**
 +  - **Newegg Seller Portal > Manage Order > Batch Ship Order >** click **Download Order Additional Information** tab
 +  - [Optional] From the search filters, select the type of order records you want: **Order Country(s), NISP Orders, Order Status, and Order Date.**
 +  - Select the format of data feed. For first time use, we recommend using the template in the format of Microsoft Excel. This template will contain details for each field (e.g. definition, example, required) under the Instructions tab.
 +  - The result file with your order data will be generated. You can then download it for order processing once the report is ready.{{popup>​ :​mo_order_bra3.png?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Download through FTP ====
 +  - If you already setup the FTP download process on a regular basis, the additional customer information file will be available along with all new orders. If you have not enabled FTP for account then click [[http://​10.1.54.83/​wiki/​doku.php/​draft_help_center:​manage_account#​data_feed_settings_setup_of_ftp_and_inventory_snapshot_files|here]].
 +  - File location: **Outbound/​OrderListAddInfo**
 +  - **Note:** this file is designed to provide the information only. No update is required. ​
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== API ====
 +
 +Please reference our API development guide for more details at: [[https://​sellerportal.newegg.com/​Guideline/​Newegg_Marketplace_API_DeveloperGuide.zip]]
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== The Introduction of Newegg Pre-order ====
 +
 +You may now release your brand new products with pre-order campaigns in Newegg Marketplace. Pre-order campaigns are designed for customers who are interested and making purchases before release to the general public. You can run pre-order campaigns in all Newegg Marketplace platforms except different regions other than USA. (**NOTE:** Items created in Used or Refurbished condition will not be accepted for pre-order campaigns.) ​
 +
 +**How-To:**
 +
 +  - Add pre-order items to your item list.  See [[manage_items|Manage Items]] to create new items.
 +  - Work with your category manager to setup pre-order campaigns. ​ If you do not who your category manager is, contact [[datafeeds@newegg.com]] and your request will be forwarded accordingly.
 +  - View pre-order list, **Newegg Seller Portal > Manage Order > Pre-order List >** click **SEARCH** to view all pre-order campaigns.{{popup>​ :​pre_order_list.png?​nolink |}}
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Adding Pre-order Items to Item List ====
 +
 +In order to start a pre-order campaign you will need to create the item(s) in Newegg seller store. ​ In Newegg Seller Portal, you can single or batch create item(s).
 +
 +**How-To:**
 +
 +  - **Newegg Seller Portal > Manage Items > Item Creation**
 +  - Click **CREATE A NEW ITEM** to create a single brand new listing.
 +  - Or go to **Batch Item Creation/​Update** to batch create new listings.{{popup>​ :​pre_order_item_creation.png?​nolink |}}
 +
 +**NOTE:** For complete instructions. ​ Please visit [[manage_items|Manage Items]] for single or batch item creation. And, for a complete picture of how Newegg Pre-order works, please click [[https://​www.newegg.com/​promotions/​Marketplace/​Sellers/​resourceLibrary/​SellerPortalGuide_NeweggPreOrder.pdf|here]].
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Setup Pre-order Campaigns ====
 +After adding items for pre-order, you may request for pre-order campaign.
 +
 +**How-To:**
 +
 +  - Notify your Newegg Marketplace category manager for setting up pre-order campaigns. Email [[datafeeds@newgg.com]] if Newegg Marketplace category manager is unknown, your request will be forwarded accordingly.
 +  - Please provide the following information for Newegg Marketplace category manager:
 +      * **Start Time:** The schedule when a pre-order campaign starts.
 +      * **Release Time:** The schedule when your new product is ready to be released for the general public. ​
 +      * **Order Converting Time:** Newegg system will start to convert pre-order to the regular orders that you can process. The default order converting time is 24 hours BEFORE the Release Time. If you have different schedule, please specify. ​
 +      * **The Total Available Inventory for Pre-order (Max. Quantity):​** The total inventory quantity available for customers to purchase during the pre-order campaign period. ​
 +      * **The Total Order Quantity for Each Customer (Limit Quantity):​** The maximum purchase allowance for each customer in 48 hours. ​
 +  - Once the pre-order campaign has started Newegg will display a special product detail page for customers to place pre-orders.{{popup>​ :​pre_order_web.png?​nolink |}}
 +
 +**NOTE:** How Newegg Pre-order works, please click [[https://​www.newegg.com/​promotions/​Marketplace/​Sellers/​resourceLibrary/​SellerPortalGuide_NeweggPreOrder.pdf|here]] for a complete picture. ​
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== View Pre-order Activated Items in Item List ====
 +
 +Newegg seller portal will display the following icon {{:​pre_order_icon.png?​nolink}} in Item list indicating that the item is with an active pre-order campaign.  ​
 +
 +**How-To:**
 +
 +  - **Newegg Seller Portal > Manage Item > Item List**
 +  - Click **ADVANCED SEARCH** and enable checkbox **Pre-Order Activated**. ​
 +  - Click **SEARCH** to view list.{{popup>​ :​pre_order_item_list.png?​nolink |}}
 +
 +**NOTE:** How Newegg Pre-order works, please click [[https://​www.newegg.com/​promotions/​Marketplace/​Sellers/​resourceLibrary/​SellerPortalGuide_NeweggPreOrder.pdf|here]] for a complete picture. ​
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== View Existing Pre-orders ====
 +
 +Newegg processes pre-orders in the following: **Accept pre-orders from customers > Convert pre-orders to regular sales orders for sellers to process > Complete pre-order campaign**.
 +When customers purchased your pre-order items, a pending pre-order will be created with a unique number, similar to regular order number. ​ You can monitor available pending pre-orders in Newegg Seller Portal.
 +
 +**Status:**
 +  * **Pending:​** The default status when a pre-order is placed. ​
 +  * **Void:** Pre-order was cancelled by either customer or seller.
 +  * **Converted:​** When a pre-order has been converted to a regular sales order.
 +
 +**How-To:**
 +
 +  - To list pre-order, **Newegg Seller Portal > Manage Order > Pre-order List >** click **SEARCH**.
 +        * [Optional] select keyword search and input keyword. ​ Leaving blank will request for all.{{popup>​ :​pre_order_list.png?​nolink |}}
 +  - To view pre-order, click icon {{:​pre_order_view_icon.png?​nolink}} to view pre-order details.{{popup>​ :​pre_order_view.png?​nolink |}}
 +  - To void pre-order, click icon {{:​pre_order_void_icon.png?​nolink}} for void process.
 +       * Required. ​ Void Reason. ​ Selection Unable to Full Fill the Order, Price Error, Customer Requested to Cancel.
 +       * [Optional] Void pre-order memo.  Internal reference.
 +       * Click **VOID PRE-ORDER**.
 +       * Confirm void, click **OK**.{{popup>​ :​pre_order_void.png?​nolink |}}
 +  - To batch void pre-order. ​  
 +       * Check/​select the pre-orders.
 +       * Click **GO**.
 +       * Required. ​ Void Reason. ​ Selection Unable to Full Fill the Order, Price Error, Customer Requested to Cancel.
 +       * [Optional] Void pre-order memo.  Internal reference.
 +       * Confirm void, click **OK**.{{popup>​ :​pre_order_batch.png?​nolink |}}
 +
 +**NOTE:** How Newegg Pre-order works, please click [[https://​www.newegg.com/​promotions/​Marketplace/​Sellers/​resourceLibrary/​SellerPortalGuide_NeweggPreOrder.pdf|here]] for a complete picture. ​
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Converted Pre-order to Regular Sales Orders ====
 +
 +Newegg system will start converting pending pre-orders to regular sales orders at the **Order Converting Time** as scheduled. All pre-orders will be carefully verified by Newegg during the converting process. Newegg will void a pre-order if verification was failed. ​ Newegg will not notify seller when a pre-order is void, other than recording the order as Void in Pre-order List. No further action is necessary. ​
 +
 +Regular sales order can be processed at **Newegg Seller Portal > Manage Order > Order List**. Once a regular sales order is available, you can either fulfill or void the order. **NOTE:** Void orders will result receiving negative feedback from customers and affect your Seller Performance.  ​
 +
 +**How-To:**
 +
 +  - **Newegg Seller Portal > Manage Order > Pre-order List**
 +  - Click **SEARCH** to view.
 +  - Newegg will update status of pre-order from **Pending** to **Converted**.
 +  - Newegg will generate pre-order to regular sales order. **Order Number** (**Unshipped**).  ​
 +       * Unshipped orders should be process before auto void deadline.
 +       * Details for processing orders, see [[#Process Unshipped Orders|Process Unshipped Orders]].{{popup>​ :​pre_order_converted.png?​nolink |}} 
 +
 +**NOTE:** How Newegg Pre-order works, please click [[https://​www.newegg.com/​promotions/​Marketplace/​Sellers/​resourceLibrary/​SellerPortalGuide_NeweggPreOrder.pdf|here]] for a complete picture. ​
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Complete Pre-order Campaign ====
 +
 +Newegg system will complete a pre-order campaign at the **Release Time** as scheduled. ​ If inventory available, all pre-order items will be available for customers to make regular purchases.
 +
 +  - **Newegg Seller Portal > Manage Items > Items List**. ​ The completed pre-order in item list, the pre-order activation {{:​pre_order_icon.png?​nolink}} will be removed.
 +  - The **PRE-ORDER** button will transition to one of the following on the product detail page.
 +       * **Add to Cart:** When all available pre-orders are converted to regular orders. Or
 +       * **Out of Stock:** This will be displayed when there are pre-orders in pending status.{{popup>​ :​pre_order_done.png?​nolink |}} 
 +
 +**NOTE:** How Newegg Pre-order works, please click [[https://​www.newegg.com/​promotions/​Marketplace/​Sellers/​resourceLibrary/​SellerPortalGuide_NeweggPreOrder.pdf|here]] for a complete picture. ​
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +==== Contact US ====
 +
 +For technical questions, please email us at [[datafeeds@newegg.com]] \\
 +For general questions, please reach out to your Category Manager or email us at [[marketplacesupport@newegg.com]]
 +
 +
 +[[#Manage Order|To Top]]
 +
 +\\
 +
  

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