Newegg Global provides Marketplace sellers with the ability to sell and ship to any international market made available on the platform. Currently you have access to 51 countries to sell and ship to in Asia Pacific, Europe, Latin America, and Middle East.
*China will be available to approved sellers starting September, 2017.
Sellers can turn on the international product setting for SKUs as long as product shipments can be fulfilled by either of the following or both:
In order to enable SKUs for international listing and shipping, sellers must supply all the product information as accurately as possible (i.e. country of origin, shipping weight, price, etc.) required for international trade and shipping.
NOTE: By participating in Newegg Global sellers are responsible to ensure all product listings enabled for international selling and shipping are in compliance with all applicable laws and regulations of the U.S., and other countries where product listings are activated.
Enable International Shipping and Listing
Access Seller Portal, then open Manage Account > Shipping Settings > Fulfillment Center
1.2. Under Shipping Destination, add supported country(s) for current fulfillment center. On the next step, you will be able to set Customer Return Address for orders fulfilled by current fulfillment center.
NOTE: The Customer Return Address must be in the same country as each fulfillment center.
1.3. Set Shipping Destinations for the default Shipped by Newegg (SBN) fulfillment center. Select your warehouse type as Shipped by Newegg (SBN) to enable SBN warehouse. Under Shipping Destination, add supported country(s) for Shipped by Newegg (SBN) service. NOTE: SBN will handle all customer return requests. No setup for customer return address is required.
Continue to Shipping Settings > Fulfillment Center > Fulfillment Priority
You can arrange multiple fulfillment centers for certain countries you'd like to ship to. You can also set both Shipped by Newegg (SBN) and your fulfillment center for same countries.
Continue to Shipping Settings > Fulfillment Center > Fulfillment Priority > Return Policy and Info
You can define your return service information (return address and contact person, return service phone number, allowable return period, and restocking fee) for enabled countries. You can also input your return policy details, which will be displayed on your seller store page on the website.
1. For customer return address, 3 types are available:
2. If you are using the Shipped by Newegg (SBN) service, Newegg will help process customer returns. We will direct all customer returns to our return center located in Whittier, California, in the U.S. To learn more about the benefits of SBN service, please review the SBN FAQ section.
3. There are couple ways available to setup the Customer Service Info and Return Policy in batch (NOTE: Using these methods when the settings can be applied to all selected countries.)
Continue to Shipping Settings > Fulfillment Center > Fulfillment Priority > Return Policy and Info > Inventory Return Address
You can specify an address for Newegg to return your inventory from the following possible options:
Continue to Shipping Settings > Fulfillment Center > Fulfillment Priority > Return Policy and Info > Inventory Return Address > Shipping Rate
If you will be shipping the product (SBS), you will be able to designate the shipping methods and associated charges by country. Please note:
There are 4 shipping methods available for both Local Shipping and International Shipping. You may enable all of them or some of them, however in order to activate your listing and shipping, at minimum one of the four shipping methods must be enabled. Each shipping method has a pre-defined shipping transit time service level commitment (SLC):
You can work with any shipping carrier and have its services to support these shipping methods as long as the transit time SLC can be met and real-time tracking information can be provided.
1. Setup Local Shipping
2. Set International Shipping
3.There is a convenient way for you to setup the Shipping Rate in batch: Apply below settings to shipping destination(s). Copy the current setting to additional countries. NOTE: Using this method when the settings can be applied to all selected countries only.
1. Access Seller Portal, then open Manage Items > Item List.
All your items will be available internationally for the shipping destination you configured during the setup of Shipping Settings. Under the Item List, search your items under different country(s).
A commercial invoice is a document used as customs declaration for exporting an item across international border(s). You can print the commercial invoice for each international order if you directly fulfill the order (SBS).
Note: A commercial invoice is a required document to be affixed with each international shipment. Not including a commercial invoice may result in your shipment being rejected or possibly confiscated by customs without reaching the customer. Seller Portal > Manage Order > Order List Select order(s), then select option ‘Print Commercial Invoice’ from the drop down menu, and click Go.