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newegg_global [2017/08/11 09:38]
jn34
newegg_global [2018/08/31 08:56] (current)
jn34
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 +====== Newegg Global ======
  
 +Newegg Global provides Marketplace sellers with the ability to sell and ship to any international market made available on the platform. Currently you have access to 51 countries to sell and ship to in Asia Pacific, Europe, Latin America, and Middle East. \\ 
 +{{ draft_help_center:​neweggglobalcountrylist.png?​nolink |}} 
 +
 +
 +\\ *China will be available to approved sellers starting September, 2017.
 +
 +\\
 +
 +===== International Shipping Requirements =====
 +
 +Sellers can turn on the international product setting for SKUs as long as product shipments can be fulfilled by either of the following or both:
 +
 +  * Shipped by Seller (SBS)
 +  * [[http://​www.newegg.com/​sbn/​|Shipped by Newegg (SBN)]]
 +
 +In order to enable SKUs for international listing and shipping, sellers must supply all the product information as accurately as possible (i.e. country of origin, shipping weight, price, etc.) required for international trade and shipping.
 +
 +**NOTE:** By participating in Newegg Global sellers are responsible to ensure all product listings enabled for international selling and shipping are in compliance with all applicable laws and regulations of the U.S., and other countries where product listings are activated.
 +
 +Enable International Shipping and Listing
 +
 +  * [[#Setting Up Fulfillment Center and Available Countries|Setting Up Fulfillment Center and Available Countries]]
 +  * [[#​Fulfillment Priority Arrangement|Fulfillment Priority Arrangement]]
 +  * [[#Define Store Return Policy and Info|Define Store Return Policy and Info]]
 +  * [[#Specify Inventory Return Address|Specify Inventory Return Address]]
 +  * [[#​Configure Shipping Rate|Configure Shipping Rate]]
 +  * [[#Enable Your Items Internationally|Enable Your Items Internationally]]
 +  * [[#​Commercial Invoice | Commercial Invoice ]]
 +
 +\\
 +==== Setting Up Fulfillment Center and Available Countries ====
 +
 +=== 1. Fulfillment Center ===
 +
 +Access Seller Portal, then open __Manage Account__ > __Shipping Settings__ > __Fulfillment Center__
 +
 +You can set multiple warehouse locations around the world to fulfill your international orders. Click “Add Fulfillment Center” to add new warehouse location(s). ​ {{popup> :​draft_help_center:​setupfulfillmentcenter01.png?​nolink |}}
 + 
 +1.1. Set Shipped by Seller (SBS) fulfillment center. Select your warehouse location and warehouse type as Shipped by Seller (SBS). {{popup> ​
 + : draft_help_center:​setupfulfillmentcenter02.png?​nolink |}}
 + 
 +1.2. Under Shipping Destination,​ add supported country(s) for current fulfillment center. ​ On the next step, you will be able to set Customer Return Address for orders fulfilled by current fulfillment center. \\ **NOTE:** The Customer Return Address must be in the same country as each fulfillment center. ​
 +{{popup> :​draft_help_center:​setupfulfillmentcenter03-shippingdestination.png?​nolink |}}
 +{{popup> :​draft_help_center:​setupfulfillmentcenter04-customerreturnaddress.png?​nolink |}}
 + 
 +1.3. Set Shipping Destinations for the default Shipped by Newegg (SBN) fulfillment center. Select your warehouse type as Shipped by Newegg (SBN) to enable SBN warehouse. Under Shipping Destination,​ add supported country(s) for Shipped by Newegg (SBN) service. ​ NOTE: SBN will handle all customer return requests. No setup for customer return address is required. ​
 +
 +\\
 +[[#Newegg Global |To Top]]
 +
 +\\
 +==== Fulfillment Priority Arrangement ====
 +
 +Continue to __Shipping Settings__ > __Fulfillment Center__ > __Fulfillment Priority__
 + 
 +You can arrange multiple fulfillment centers for certain countries you'd like to ship to. You can also set both Shipped by Newegg (SBN) and your fulfillment center for same countries. ​
 +
 +**NOTE:​** ​
 +  * Local fulfillment center will have higher fulfillment priority. ​
 +  * Shipped by Newegg (SBN) will have higher fulfillment priority. ​
 +{{popup> :​draft_help_center:​ng_fulfillmentpriorityarrangement01.png?​nolink |}}
 +\\
 +[[#Newegg Global |To Top]]
 +
 +\\
 +
 +==== Define Store Return Policy and Info ====
 +
 +Continue to __Shipping Settings__ > __Fulfillment Center__ > __Fulfillment Priority__ > __Return Policy and Info__
 +
 +You can define your return service information (return address and contact person, return service phone number, allowable return period, and restocking fee) for enabled countries. You can also input your return policy details, which will be displayed on your seller store page on the website. ​
 +
 +1. For customer return address, 3 types are available: ​
 +  * Return to Shipper: returns will be sent to the order fulfillment center’s return address. ​
 +  * Local Return Address: Set a local return address of current country. ​
 +  * Newegg Return Service: Newegg provides value-added service for all your return requests. ​
 +
 +2. If you are using the Shipped by Newegg (SBN) service, Newegg will help process customer returns. We will direct all customer returns to our return center located in Whittier, California, in the U.S. To learn more about the benefits of SBN service, please review the [[http://​www.newegg.com/​sbn/​FAQ.html|SBN FAQ section]].  ​
 +{{popup> :​draft_help_center:​ng_definestorereturnpolicyandinfo01.png?​nolink |}}
 +
 +3. There are couple ways available to setup the Customer Service Info and Return Policy in batch (**NOTE: Using these methods when the settings can be applied to all selected countries.**)
 +  * **Copy below settings from shipping destination.** Copy the exactly same setting from the existing country. {{popup> :​draft_help_center:​ng_definestorereturnpolicyandinfo02.png?​nolink |}}
 +  * **Apply below settings to shipping destination(s).** Copy the current setting to additional countries. ​ {{popup> :​draft_help_center:​ng_definestorereturnpolicyandinfo03.png?​nolink |}}
 +\\
 +[[#Newegg Global |To Top]]
 +
 +\\
 +
 +==== Specify Inventory Return Address ====
 +
 +Continue to __Shipping Settings__ > __Fulfillment Center__ > __Fulfillment Priority__ > __Return Policy and Info__ > __Inventory Return Address__ ​
 +
 +You can specify an address for Newegg to return your inventory from the following possible options: ​
 +  * Return inventory of Shipped by Newegg (SBN)
 +  * Newegg return service
 +  * Customer mistakenly returned items to Newegg. {{popup> :​draft_help_center:​ng_specifyinventoryreturnaddress01.png?​nolink |}}
 +
 +\\
 +[[#Newegg Global |To Top]]
 +
 +\\
 +==== Configure Shipping Rate ====
 + 
 +Continue to __Shipping Settings__ > __Fulfillment Center__ > __Fulfillment Priority__ > __Return Policy and Info__ > __Inventory Return Address__ > __Shipping Rate__
 +
 +If you will be shipping the product (SBS), you will be able to designate the shipping methods and associated charges by country. Please note:
 +  * You will set both local shipping and international shipping on the same section. ​
 +  * For local shipping, you can set local shipping rate IF local fulfillment center is available. For example, if you are U.S. Seller and you have fulfillment center in U.S. then you are able to set the local rate for all orders placed by U.S. customers. If you are U.K. seller and you have fulfillment center in U.K. then you are able to set the local rate for all orders placed by U.K. customers. ​
 +  * Shipping rate is based on the currency of the shipping destination country. ​
 +
 +There are 4 shipping methods available for both Local Shipping and International Shipping. You may enable all of them or some of them, however in order to activate your listing and shipping, at minimum one of the four shipping methods must be enabled. Each shipping method has a pre-defined shipping transit time service level commitment (SLC):
 +
 +**Local Shipping:**
 +  * Standard Shipping (5-7 business days)
 +  * Expedited Shipping (3-5 business days)
 +  * Two-Day Shipping (2 business days)
 +  * One-Day Shipping (Next Day)
 +
 +**International Shipping:​** ​
 +  * International Economy Shipping (8-15 business days)
 +  * International Standard Shipping (5 – 7 business days)
 +  * International Expedited Shipping (3 – 5 business days)
 +  * International Two-Day Shipping (2 business days)
 +You can work with any shipping carrier and have its services to support these shipping methods as long as the transit time SLC can be met and real-time tracking information can be provided.
 +
 +**1. Setup Local Shipping**
 +
 +You can set shipping charge calculation by order amount, weight, or unit.  {{popup> :​draft_help_center:​ng_configureshippingrate01_setuplocalshipping.png?​nolink |}}
 +
 +**2. Set International Shipping**
 +
 +In this setting, you can set up all international countries made available for international listing. ​ Shipping charge calculation can be set by order amount, weight, or unit.   ​{{popup>​ :​draft_help_center:​ng_configureshippingrate02_setupinternationalshipping.png?​nolink |}}
 +
 +3.There is a convenient way for you to setup the Shipping Rate in batch: **Apply below settings to shipping destination(s).** ​ Copy the current setting to additional countries. **NOTE: Using this method when the settings can be applied to all selected countries only.** {{popup> :​draft_help_center:​ng_configureshippingrate03_setupinternationalshipping.png?​nolink |}}
 + 
 +\\
 +[[#Newegg Global |To Top]]
 +
 +\\
 +==== Enable Your Items Internationally ====
 + 
 +1. Access Seller Portal, then open __Manage Items__ > __Item List__. \\ All your items will be available internationally for the shipping destination you configured during the setup of Shipping Settings. Under the Item List, search your items under different country(s). ​
 +
 +2. Make sure the **Country of Origin**, the country of manufacture/​production of item, is appropriately filled for each items. {{popup> :​draft_help_center:​ng_enableyouritemsinternationally01.png?​nolink |}}
 +
 +3.Set the correct price amount then activate your items. **Congratulations!** You are ready to sell internationally. {{popup> :​draft_help_center:​ng_enableyouritemsinternationally02.png?​nolink |}}
 + 
 +\\
 +[[#Newegg Global |To Top]]
 +
 +\\
 +==== Commercial Invoice ====
 +
 +A commercial invoice is a document used as customs declaration for exporting an item across international border(s). You can print the commercial invoice for each international order if you directly fulfill the order (SBS).
 +
 +**Note:** A commercial invoice is a required document to be affixed with each international shipment. Not including a commercial invoice may result in your shipment being rejected or possibly confiscated by customs without reaching the customer.
 +__Seller Portal__ > __Manage Order__ > __Order List__ ​
 +Select order(s), then select option ‘Print Commercial Invoice’ from the drop down menu, and click **Go**.
 +
 +{{popup> :​draft_help_center:​ng_commercialinvoice01.png?​nolink |}}
 +{{popup> :​draft_help_center:​ng_commercialinvoice02.png?​nolink |}}
 +\\
 +[[#Newegg Global |To Top]]
 +
 +\\
 +
 +
 +==== Contact US ====
 +
 +For technical questions, please email us at [[datafeeds@newegg.com]] \\
 +For general questions, please reach out to your Category Manager or email us at [[marketplacesupport@newegg.com]]
 +
 +
 +\\
 +[[#Newegg Global |To Top]]
 +
 +\\

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