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pre-order [2017/04/21 10:24] (current)
jn34 created
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 +====== Pre-Order ======
 +
 +You can now release your brand new products with pre-order campaigns on Newegg Marketplace. Pre-order campaigns are designed for customers who are interested and making purchases before release to the general public. You can run pre-order campaigns in all Newegg Marketplace platforms except different regions other than U.S.
 +
 +**NOTE:** Items created in Used or Refurbished condition will not be accepted for pre-order campaigns. ​
 +
 +**How-To:**
 +
 +  * [[#Adding Pre-order Items to Item List|Adding Pre-order Items to Item List]]
 +  * [[#Setup Pre-order Campaigns|Setup Pre-order Campaigns]]
 +  * [[#View Pre-order Activated Items in Item List|View Pre-order Activated Items in Item List]]
 +  * [[#View Existing Pre-orders|View Existing Pre-orders]]
 +  * [[#​Converted Pre-order to Regular Sales Orders|Converted Pre-order to Regular Sales Orders]]
 +  * [[#Complete Pre-order Campaign|Complete Pre-order Campaign]]
 +
 +==== Adding Pre-order Items to Item List ====
 +
 +In order to start a pre-order campaign you will need to create the item(s) in Newegg seller store. ​ In Newegg Seller Portal, you can single or batch create item(s).
 +
 +**How-To:**
 +
 +  - **Newegg Seller Portal > Manage Items > Item Creation**
 +  - Click **CREATE A NEW ITEM** to create a single brand new listing.
 +  - Or go to **Batch Item Creation/​Update** to batch create new listings.{{popup>​ :​pre_order_item_creation.png?​nolink |}}
 +
 +**NOTE:** For complete instructions. ​ Please visit [[manage_items|Manage Items]] for single or batch item creation. ​
 +
 +\\
 +[[#​Pre-Order |To Top]]
 +
 +\\
 +==== Setup Pre-order Campaigns ====
 +After adding items for pre-order, you may request for pre-order campaign.
 +
 +**How-To:**
 +
 +  - Notify your Newegg Marketplace category manager for setting up pre-order campaigns. Email [[datafeeds@newgg.com]] if Newegg Marketplace category manager is unknown, your request will be forwarded accordingly.
 +  - Please provide the following information for Newegg Marketplace category manager:
 +      * **Start Time:** The schedule when a pre-order campaign starts.
 +      * **Release Time:** The schedule when your new product is ready to be released for the general public. ​
 +      * **Order Converting Time:** Newegg system will start to convert pre-order to the regular orders that you can process. The default order converting time is 24 hours BEFORE the Release Time. If you have different schedule, please specify. ​
 +      * **The Total Available Inventory for Pre-order (Max. Quantity):​** The total inventory quantity available for customers to purchase during the pre-order campaign period. ​
 +      * **The Total Order Quantity for Each Customer (Limit Quantity):​** The maximum purchase allowance for each customer in 48 hours. ​
 +  - Once the pre-order campaign has started Newegg will display a special product detail page for customers to place pre-orders.{{popup>​ :​pre_order_web.png?​nolink |}}
 +
 +\\
 +[[#​Pre-Order |To Top]]
 +
 +\\
 +==== View Pre-order Activated Items in Item List ====
 +
 +Newegg seller portal will display the following icon {{:​pre_order_icon.png?​nolink}} in Item list indicating that the item is with an active pre-order campaign.  ​
 +
 +**How-To:**
 +
 +  - **Newegg Seller Portal > Manage Item > Item List**
 +  - Click **ADVANCED SEARCH** and enable checkbox **Pre-Order Activated**. ​
 +  - Click **SEARCH** to view list.{{popup>​ :​pre_order_item_list.png?​nolink |}}
 +
 +\\
 +[[#​Pre-Order |To Top]]
 +
 +\\
 +==== View Existing Pre-orders ====
 +
 +Newegg processes pre-orders in the following: **Accept pre-orders from customers > Convert pre-orders to regular sales orders for sellers to process > Complete pre-order campaign**.
 +When customers purchased your pre-order items, a pending pre-order will be created with a unique number, similar to regular order number. ​ You can monitor available pending pre-orders in Newegg Seller Portal.
 +
 +**Status:**
 +  * **Pending:​** The default status when a pre-order is placed. ​
 +  * **Void:** Pre-order was cancelled by either customer or seller.
 +  * **Converted:​** When a pre-order has been converted to a regular sales order.
 +
 +**How-To:**
 +
 +  - To list pre-order, **Newegg Seller Portal > Manage Order > Pre-order List >** click **SEARCH**.
 +        * [Optional] select keyword search and input keyword. ​ Leaving blank will request for all.{{popup>​ :​pre_order_list.png?​nolink |}}
 +  - To view pre-order, click icon {{:​pre_order_view_icon.png?​nolink}} to view pre-order details.{{popup>​ :​pre_order_view.png?​nolink |}}
 +  - To void pre-order, click icon {{:​pre_order_void_icon.png?​nolink}} for void process.
 +       * Required. ​ Void Reason. ​ Selection Unable to Full Fill the Order, Price Error, Customer Requested to Cancel.
 +       * [Optional] Void pre-order memo.  Internal reference.
 +       * Click **VOID PRE-ORDER**.
 +       * Confirm void, click **OK**.{{popup>​ :​pre_order_void.png?​nolink |}}
 +  - To batch void pre-order. ​  
 +       * Check/​select the pre-orders.
 +       * Click **GO**.
 +       * Required. ​ Void Reason. ​ Selection Unable to Full Fill the Order, Price Error, Customer Requested to Cancel.
 +       * [Optional] Void pre-order memo.  Internal reference.
 +       * Confirm void, click **OK**.{{popup>​ :​pre_order_batch.png?​nolink |}}
 +
 +
 +\\
 +[[#​Pre-Order |To Top]]
 +
 +\\
 +==== Converted Pre-order to Regular Sales Orders ====
 +
 +Newegg system will start converting pending pre-orders to regular sales orders at the **Order Converting Time** as scheduled. All pre-orders will be carefully verified by Newegg during the converting process. Newegg will void a pre-order if verification was failed. ​ Newegg will not notify seller when a pre-order is void, other than recording the order as Void in Pre-order List. No further action is necessary. ​
 +
 +Regular sales order can be processed at **Newegg Seller Portal > Manage Order > Order List**. Once a regular sales order is available, you can either fulfill or void the order. **NOTE:** Void orders will result receiving negative feedback from customers and affect your Seller Performance.  ​
 +
 +**How-To:**
 +
 +  - **Newegg Seller Portal > Manage Order > Pre-order List**
 +  - Click **SEARCH** to view.
 +  - Newegg will update status of pre-order from **Pending** to **Converted**.
 +  - Newegg will generate pre-order to regular sales order. **Order Number** (**Unshipped**).  ​
 +       * Unshipped orders should be process before auto void deadline.
 +       * Details for processing orders, see [[manage_order|Manage Order]].{{popup>​ :​pre_order_converted.png?​nolink |}} 
 +
 +\\
 +[[#​Pre-Order |To Top]]
 +
 +\\
 +==== Complete Pre-order Campaign ====
 +
 +Newegg system will complete a pre-order campaign at the **Release Time** as scheduled. ​ If inventory available, all pre-order items will be available for customers to make regular purchases.
 +
 +  - **Newegg Seller Portal > Manage Items > Items List**. ​ The completed pre-order in item list, the pre-order activation {{:​pre_order_icon.png?​nolink}} will be removed.
 +  - The **PRE-ORDER** button will transition to one of the following on the product detail page.
 +       * **Add to Cart:** When all available pre-orders are converted to regular orders. Or
 +       * **Out of Stock:** This will be displayed when there are pre-orders in pending status.{{popup>​ :​pre_order_done.png?​nolink |}} 
 +
 +\\
 +[[#​Pre-Order |To Top]]
 +
 +\\
 +
 +==== Contact US ====
 +
 +For technical questions, please email us at [[datafeeds@newegg.com]] \\
 +For general questions, please reach out to your Category Manager or email us at [[marketplacesupport@newegg.com]]
 +
 +
 +\\
 +[[#​Pre-Order |To Top]]
 +
 +\\
  

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